A CRM (Customer Relationship Management) software is a tool that helps businesses manage interactions and relationships with their customers and potential customers. It acts as a central hub where a company can store customer data, track communications, and manage sales pipelines, making it easier to build stronger relationships, improve customer service, and grow revenue.
Churches need some of those features, so we use CRM to stand for Church Relationship Management.
Here are some of the CRM type features within the premium version of Church Admin…
- Member Database – Store details of members, families, and visitors (contact info, birthdays, involvement, pastoral notes).
- Pastoral Care Tracking – Keep track of hospital visits, prayer requests, and who needs follow-up.
- Small Groups & Ministries – Organise people into home groups, serving teams, worship teams, kids’ ministry, etc.
- Attendance Tracking – Record who attends Sunday services, midweek groups, youth nights, etc.
- Follow up and Discipleship Pathways – Track where someone is in their journey (newcomer, baptism prep, membership class, leadership training).
- Email & SMS Tools – Send newsletters, group updates, or event reminders.
- Follow-Up Automation – Automatically send a welcome email for first-time visitors.
- Volunteer Scheduling – Manage rotas for worship, kids, greeters, sound, etc.
- Event Registrations – Manage sign-ups for conferences, Alpha courses, camps, etc.
Of course it personal data privacy is a number one priority and personal data access is limited by the people themselves choosing what to allow and by mandating login only access with roles/permissions for people with user accounts on your website.