unable to log in app

About Support App unable to log in app

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #5510
    Avatar for tghbigdogtghbigdog
    Participant

    I can fill in the credentials on the Login page of the app, it makes the attempt, the returns back to the login page. No error messages, no login ;(

    a reboot of the phone, reinstall of app

    Cheers,
    Terry

    #5511
    Avatar for Andy MoyleAndy Moyle
    Keymaster

    Hi Terry, that only happens when a website user account is not connected to a directory entry.
    If you (or an admin) logins in to the website and edits your entry assigning the user account to you, then app login will work.
    If that is/would happen to everyone in the church then you can globally fix/create user accounts at Church Admin>People>Create User accounts.

Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.