unable to log in app

About Support App unable to log in app

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  • #5510
    Avatar for tghbigdogtghbigdog

    I can fill in the credentials on the Login page of the app, it makes the attempt, the returns back to the login page. No error messages, no login ;(

    a reboot of the phone, reinstall of app


    Avatar for Andy MoyleAndy Moyle

    Hi Terry, that only happens when a website user account is not connected to a directory entry.
    If you (or an admin) logins in to the website and edits your entry assigning the user account to you, then app login will work.
    If that is/would happen to everyone in the church then you can globally fix/create user accounts at Church Admin>People>Create User accounts.

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