SMS send fails

About Support Bulk SMS SMS send fails

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  • #3007
    Avatar for Pastor AndresPastor Andres
    Moderator

    The sms send fails if the number has any extra characters in it.
    ex. 526611146944 works perfectly
    while 52661-114-6944 fails

    #4533
    Avatar for Andy MoyleAndy Moyle
    Keymaster

    Yes! But I thought my code removed the – just before sending it. Will check!

    #4566
    Avatar for Pastor AndresPastor Andres
    Moderator

    When someone in a group (or class) doesn’t have a phone number the system is adding the country code (52) and then the text message fails with just the following error message:

    Array ( [server_response] => { “type” : “https://developer.bulksms.com/json/v1/errors#bad-request”, “title” : “Bad Request”, “status” : 400, “detail” : “The ‘to’ address must have more than 2 digits: 52” } [http_status] => 400 [error] => ) Response 1

    Also, when we receive texts they are not showing as being from our listed phone number but from some short number (i.e. 54683) .

    #4567
    Avatar for Andy MoyleAndy Moyle
    Keymaster

    The first bug I’ve fixed (v2.6080) by only processing if the mobile number exists – can’t believe I forgot to check that.

    The short number – have you set a Sender id with bulksms.com – https://www2.bulksms.com/home/change_sender_id/
    Check Church Admin>Communications>SMS Settings and the SMS Reply field – that should be a full number with your country code.

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