Push Messages

About Support Support Push Messages

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #5135
    Avatar for seanmcintseanmcint
    Participant

    Sorry to bring this up again but I am still having an issue with push messages when not clicking the notification. The message doesn’t appear.

    When you first added the fix it initially seemed to have worked but then immediately reverted to it’s former behaviour. I have the same problem with some of my church members, so if you could fix both I’ll be over the moon šŸ˜‰

    #5137
    Avatar for Andy MoyleAndy Moyle
    Keymaster

    What device are you using? iOS 14 is fine

    #5141
    Avatar for Pastor AndresPastor Andres
    Moderator

    We sent out a full broadcast 2 days ago and all ~200 app users seem to have received it.
    Two days before that (12/17/2020) a message sent only to those who were logged in did not notify several of the people who were really logged in.

    Don’t know if this is helpful…

    #5143
    Avatar for Andy MoyleAndy Moyle
    Keymaster

    Andres – That could be an issue with an old device push token (I’m not sure how often firebase update it) To help diagnose – what device are they using and when did they last use the app before the targeted message receive failure.

    Knowing what device issue are on is really important as both Android and iOs are terrible at announcing breaking changes to what they do and they both do push very differently

    #5145
    Avatar for Andy MoyleAndy Moyle
    Keymaster

    Looks like I need to add some code to detect when a new push token has been given to a device and update church admin plugin, so that user keeps getting targeted messages. It wasn’t super clear in the documentation and is one of those things that is heard to test.

    #5146
    Avatar for seanmcintseanmcint
    Participant

    I’m using iOs14 on an iphone 6s plus

    Here’s the scenario:

    receive notification > click on notification > message visible in messages tab

    receive notification with app open > message immediately appears in messages tab regardless of action

    receive notification with app closed > dismiss notification and open app > message not visible in messages tab

Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.