Messages not received

About Support App Messages not received

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
  • #6187
    Avatar for Mark.DunstanMark.Dunstan

    A new user, registered through the app, did not receive test push messages (sent to all users).

    Wondering why, I added their mobile phone number to their profile via the admin section (on the website) and they then did. However, I note my own non-admin login (which does receive push messages) does not include my mobile phone number so am a bit confused by this.

    I am concerned that those who wish to use the app on a tablet might not get the messages… Any thoughts? If it helps with diagnosis, my app is running on Android. The other user’s app is running on an iPhone.

    Thank you,

    Avatar for Andy MoyleAndy Moyle

    I had an issue when I got a new iPhone until I logged in again on the app – I suspect the push token that identifies the app isn’t always refreshed properly. Will take a look but it’s quite hard to diagnose so may take a while. Logging in on the app will definitely refresh the token again. But I suspect that android and iOs are refreshing it occasionally and the plugin isn’t picking up the change.

    Avatar for Andy MoyleAndy Moyle

    The next app update improves push message receiving when logged in. Will need 3.4.12 too!

Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.