GDPR Customizing Not Working

About Support Bulk email GDPR Customizing Not Working

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    Avatar for Nathan BoothNathan Booth

    I updated the GDPR message with content appropriate to our region, and the system is still sending out the original template email to every user. I went back and checked the Church Admin settings, but my custom email content is still there. Any idea how the plug-in default content is overriding this or where it could be coming from?

    Avatar for Nathan BoothNathan Booth

    When sending a GDPR “TEST” to myself (via the designated button that shows up in the “People” menu when there is 1 or more unconfirmed GDPR records), the correct email template is sent. Additionally, if you click the “send GDPR email to everyone who isn’t confirmed already” – it will also send the correct template.

    So it is only when the system automatically generates the initial GDPR confirmation email as a result of registration that it is somehow reverting to the original plugin text. Hopefully this will help narrow down the issue.

    Avatar for Andy MoyleAndy Moyle

    Fixed for next update Nathan

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