email stopped working across Church Admin, but test email works fine

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  • 2nd December 2024 at 3:48 pm #10928
    Avatar for kgourlaykgourlay
    Participant

    Hi,
    A few days ago it seems that the plugin stopped sending any email. Specifically I’m seeing front end registration with no emails to the new user or to the admin; and (more urgently) event ticket/registration with no confirmation email. In both cases I am seeing church_admin_premium_smtp_email fired in the debug log but nothing in my server maillog and no email going out.

    If I send a test message from Church Admin, that part works, oddly enough. I received two emails successfully.

    Any suggestions on where to look for an issue? I am using the built-in WP Mail mailing, since Church Admin is running on a dedicated server, and things seem to have been working fine until recently.

    2nd December 2024 at 7:43 pm #10929
    Avatar for Andy MoyleAndy Moyle
    Keymaster

    That’s a bit bizarre.

    Test email function tests all the email settings on a setup. If that’s working then it’s something wrong elsewhere.

    Its working okay on my test server for front end register and booking a test event.

    In wp-config.php add define(‘CA_DEBUG’,TRUE); to turn on full debug logging if not already and check server error logs to see if anything is going wrong.

    9th December 2024 at 11:02 pm #10933
    Avatar for kgourlaykgourlay
    Participant

    Andy, sorry for being slow to respond. I switched to SMTP for email and things seem to be working a the moment. I haven’t had a chance to debug more carefully, but I’ll try to do so in the near future. Thanks for your reply.

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