About › Support › Bulk email › Bulk Email Unsubscribe Shortcode?
- This topic is empty.
-
AuthorPosts
-
30th October 2017 at 11:25 am #3856
Andy Moyle
KeymasterGot the test email and unsubscribed.
Could you test send by entering my name first and then by using the filter
Let me know when you have and I shouldn’t get anything30th October 2017 at 7:20 pm #3858Allen
Member@andymoyle said:
Got the test email and unsubscribed.
Could you test send by entering my name first and then by using the filter
Let me know when you have and I shouldn’t get anythingHi Andy
Think I have found the problem
The unsubscribe does work but the database still shows the account as active and can be set to inactive from the people filter but it does not change the actual status.
Using the filter in the People Tag I can set the account active or inactive but irrespective of which it shows it does not change the actual status.
If I want to reactivate an account I can only do it by sending an email to the selected person and asking them to select the unsubscribe link and follow the “Oops resubscribe” link and that will reactivate them. (see below how I can send this to an inactive account)Conclusion
The Active/Deactive tag from the People filter page will not change the status although it greys out and shows the change.
The unsubscribe link and subsequent “Oops resubscribe” both work as they should but do not show the correct status in the database.
Once unsubscribed, filtered mail no longer sends to an inactive account and sending mail to just the unsubscribed person does not send, BUT if I include an additional subscribed recipient in the send to list it sends out the email irrespective the account being active or not.
KR
Allen Smith30th October 2017 at 8:55 pm #3859Andy Moyle
KeymasterNot quite – In the database row for a person
`active` toggles whether they appear in the address listings
`email_send` whether they receive an email.The unsubscribe link is changing email_send=0 and resubscribe changes email_send=1
Will go back to includes/email.php and check why it’s not working
… Done
There was a bug in the query for filtered response, so it should work for next update fine.30th October 2017 at 10:18 pm #3860Allen
Member@andymoyle said:
Not quite – In the database row for a person
`active` toggles whether they appear in the address listings
`email_send` whether they receive an email.The unsubscribe link is changing email_send=0 and resubscribe changes email_send=1
Will go back to includes/email.php and check why it’s not working
… Done
There was a bug in the query for filtered response, so it should work for next update fine.Makes sense now
Where do we see “email_send” 0 & 1 in the listings or is it just in the database?30th October 2017 at 10:36 pm #3861Andy Moyle
KeymasterJust in the database!
31st October 2017 at 10:10 am #3862Allen
MemberNext Question
Can we have an indication to know the “email_send” status and also change it via the admin?
Otherwise once unsubscribed a person cannot be resubscribed.31st October 2017 at 6:25 pm #3863Andy Moyle
KeymasterYes but the change thing will have to be a “send an opt-in email” under the new GDPR regulations coming in May 2018
1st November 2017 at 3:35 am #3864Allen
MemberJust an indication of the email_send status would be nice to have.
Another way for resubscribing would be for them to register again from the registration page
8th November 2017 at 8:48 am #3871Andy Moyle
KeymasterBeen looking at the new data protection rules coming into force on the 25th May 2018.
You’ll have to be sure that you have permission to store people’s personal data and if you can send email, sms and mail to them. So I’m adding that into the front end register shortcode (where they can edit their entry if they are logged in), beefing up Mailchimp synchronisation and making a link to send a permission request to all your address list for them to confirm or get in touch
-
AuthorPosts
- You must be logged in to reply to this topic.