Bulk Email Unsubscribe Shortcode?

About Support Bulk email Bulk Email Unsubscribe Shortcode?

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Viewing 9 posts - 16 through 24 (of 24 total)
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  • #3856
    Avatar for Andy MoyleAndy Moyle
    Keymaster

    Got the test email and unsubscribed.
    Could you test send by entering my name first and then by using the filter
    Let me know when you have and I shouldn’t get anything

    #3858
    Avatar for AllenAllen
    Member

    @andymoyle said:
    Got the test email and unsubscribed.
    Could you test send by entering my name first and then by using the filter
    Let me know when you have and I shouldn’t get anything  

    Hi Andy

    Think I have found the problem

    The unsubscribe does work but the database still shows the account as active and can be set to inactive from the people filter but it does not change the actual status.
    Using the filter in the People Tag I can set the account active or inactive but irrespective of which it shows it does not change the actual status.
    If I want to reactivate an account I can only do it by sending an email to the selected person and asking them to select the unsubscribe link and follow the “Oops resubscribe” link and that will reactivate them. (see below how I can send this to an inactive account)

    Conclusion
    The Active/Deactive tag from the People filter page will not change the status although it greys out and shows the change.
    The unsubscribe link and subsequent “Oops resubscribe” both work as they should but do not show the correct status in the database.
    Once unsubscribed, filtered mail no longer sends to an inactive account and sending mail to just the unsubscribed person does not send, BUT if I include an additional subscribed recipient in the send to list it sends out the email irrespective the account being active or not.
    KR
    Allen Smith

    #3859
    Avatar for Andy MoyleAndy Moyle
    Keymaster

    Not quite – In the database row for a person
    `active` toggles whether they appear in the address listings
    `email_send` whether they receive an email.

    The unsubscribe link is changing email_send=0 and resubscribe changes email_send=1

    Will go back to includes/email.php and check why it’s not working
    … Done
    There was a bug in the query for filtered response, so it should work for next update fine.

    #3860
    Avatar for AllenAllen
    Member

    @andymoyle said:
    Not quite – In the database row for a person
    `active` toggles whether they appear in the address listings
    `email_send` whether they receive an email.

    The unsubscribe link is changing email_send=0 and resubscribe changes email_send=1

    Will go back to includes/email.php and check why it’s not working
    … Done
    There was a bug in the query for filtered response, so it should work for next update fine.  

    Makes sense now
    Where do we see “email_send” 0 & 1 in the listings or is it just in the database?

    #3861
    Avatar for Andy MoyleAndy Moyle
    Keymaster

    Just in the database!

    #3862
    Avatar for AllenAllen
    Member

    Next Question

    Can we have an indication to know the “email_send” status and also change it via the admin?
    Otherwise once unsubscribed a person cannot be resubscribed.

    #3863
    Avatar for Andy MoyleAndy Moyle
    Keymaster

    Yes but the change thing will have to be a “send an opt-in email” under the new GDPR regulations coming in May 2018

    #3864
    Avatar for AllenAllen
    Member

    Just an indication of the email_send status would be nice to have.

    Another way for resubscribing would be for them to register again from the registration page

    #3871
    Avatar for Andy MoyleAndy Moyle
    Keymaster

    Been looking at the new data protection rules coming into force on the 25th May 2018.

    You’ll have to be sure that you have permission to store people’s personal data and if you can send email, sms and mail to them. So I’m adding that into the front end register shortcode (where they can edit their entry if they are logged in), beefing up Mailchimp synchronisation and making a link to send a permission request to all your address list for them to confirm or get in touch

Viewing 9 posts - 16 through 24 (of 24 total)
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