Support Forum

If you want to show a shortcode in forum post - use [ instead of [ as you write it so you can see the shortcode 😉

We use and recommend UK2 for hosting - get a month free

Avatar

Please consider registering
guest

sp_LogInOut Log In sp_Registration Register sp_MemberList Members

Register | Lost password?
Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Feed Topic RSS sp_TopicIcon
Multiple copies of email sent
18th May 2015
6:21 am
Avatar
Member
Members
Forum Posts: 23
Member Since:
27th March 2015
sp_UserOfflineSmall Offline

I'm looking for a little reassurance before I use the feature again.

When I hit send on the very first bulk-email I did with churchadmin, that page went into "wait for me" mode for a while, and I was on my way out the door. When I came back a few hours later, it said the message had been sent, but unfortunately, it sent five copies of the same email to all 100 people on the mailing list. (not a great start). I had selected recipients by Member Type. I'm pretty sure I did not hit SEND five times, even though the page was unresponsive. Number of recipients per hour was set to 50.

I've tried it since then by sending emails to small groups (five emails) and it's worked fine. No long wait time, no multiple emails.

I'm wondering if other people had the problem of multiple emails? Is it some weirdness of my host? Email program?

My main question is: do you think it likely that I can I send out another bulk email without bombarding people with extra copies?

18th May 2015
10:52 pm
Avatar
Admin
Forum Posts: 867
Member Since:
4th March 2015
sp_UserOfflineSmall Offline

Firstly, Thanks for your kind donation!

Do you have the same email address stored for individual people within in a household?
I've just checked the code and it may need adjusting to only grab "distinct" email which is database speak for only grab an email address once - the only problem is that it was send it addressed to the first named person with that email address

If you are finding the plugin useful, please subscribe to the app - it's free for your congregation to use and only £9.99pm for a church subscription - free int'l bank transfers with Revolut

19th May 2015
6:32 am
Avatar
Member
Members
Forum Posts: 23
Member Since:
27th March 2015
sp_UserOfflineSmall Offline

The database has one couple in the same household who share the same email address, nine people without any email address, and everyone else has a unique email address. Sending it twice to one household is not optimum, true, but sending it five times to every household makes recipients cranky.

19th May 2015
8:58 pm
Avatar
Admin
Forum Posts: 867
Member Since:
4th March 2015
sp_UserOfflineSmall Offline

Quite!
So I can work on what's wrong how have you set up sending email
Immediately? Using wp-cron? or Cron?

I'll try to work out what happened - Ive never had problems with multiple sends though
Please could you email your DB backup to clients at themoyles.co.uk and I can see if it's your setup (I won't send anything with it!!!)

We swapped to http://www.mailchimp.com to send email as it is more reliable. We are hosted on a shared server and sometimes our IP was getting spamlisted because of other users on the same server. Mailchimp are pretty good at not being blocked and offer a free service to smaller lists like most churches.

If you are finding the plugin useful, please subscribe to the app - it's free for your congregation to use and only £9.99pm for a church subscription - free int'l bank transfers with Revolut

23rd May 2015
1:17 am
Avatar
Member
Members
Forum Posts: 23
Member Since:
27th March 2015
sp_UserOfflineSmall Offline

I sent the database the other day. I know you're busy, so I'm not trying to push for a response, but I was wondering if it arrived?

25th May 2015
11:07 pm
Avatar
Admin
Forum Posts: 867
Member Since:
4th March 2015
sp_UserOfflineSmall Offline

Yes it did! I've emailed you separately. There's no issue with your database 🙂

If you are finding the plugin useful, please subscribe to the app - it's free for your congregation to use and only £9.99pm for a church subscription - free int'l bank transfers with Revolut

Forum Timezone: Europe/London

Most Users Ever Online: 101

Currently Online:
8 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Pastor Andres: 97

Rich Cox: 94

David Z.: 84

rrfranks: 57

seanmcint: 52

Allen: 51

Jon: 44

Gavin: 41

Janeen: 23

365sussex: 21

Member Stats:

Guest Posters: 44

Members: 408

Moderators: 0

Admins: 1

Forum Stats:

Groups: 5

Forums: 14

Topics: 570

Posts: 2120

Administrators: andymoyle: 867